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What is Chatbots and Why is It Important

A lot of people are still confused when they think about chatbots. “How can they be called robots if they can’t even walk?” Well, a chatbot might not be able to run, but it can pinpoint your exact location. If that doesn’t make you fear God, then we don’t know what’s going to happen.

What is chatbot and how it works

Chatbot, or bot, is a computer program that simulates a natural human conversation. Users communicate with a chatbot through the chat interface or by voice as if they were speaking to a real person. Chatbots interpret and process the user’s words or phrases and immediately give a preset answer.
A chatbot is essentially a program or software designed to perform a specific set of actions once certain parameters are met. In short, if you do something that a bot has been trained to detect, it can respond to it.It seems like everything around us has been automated lately. We no longer have to worry about whether our ordered food will appear at the door or not, as we always note the location of our driver on the delivery form of our choice.

What are chatbots used for

Chatbots, also known as chatterbots, are a form of artificial intelligence (AI) used in messaging apps. This tool contributes to greater convenience for customers – they are automated programs that interact with customers like a human and cost little to nothing.
This not only applies to quality of life like ordering food, clothes or groceries – it also applies to automated chatbots, which were actually created to significantly improve our daily shopping experience. Easier. Yes, especially when it comes to ordering food.

How many types of chatbots

rule-based and AI chatbots. The latter has a much more complicated functionality that requires less training data and can actually do the job for the customer without human intervention.This works via a database that acts as the bot’s knowledge store. When you trigger the condition it has been taught, the bot will fall back on its large library of information to determine its next response. The database is the most important part of the bot as it pretty much acts as its brain.

What sets a chatbot apart from any generic robot is that it was designed solely to simulate a human conversation. Most of the time, a chatbot is not a conversation companion, but a means to an end, for example when you order clothes online and a chatbot asks you via SMS to confirm your command.

What is the future of chatbots

From large tech companies to small and medium-sized businesses, chatbots have become the “future of engagement” because they can capture customers’ attention, initiate conversations with them, and create personalized experiences with minimal human interference.
Most of the time, you will be speaking to a chatbot through a user interface that is very reminiscent of personal messaging services like Skype. The main purpose of this is to give the appearance of familiarity and to ease the idea of ​​having a conversation with an automaton for users. There are also speech-based robots, but they are much rarer than textbots.

Importance of Chatbots

The future of chatbots is for companies to automate simple payments and allow users to pay directly through live chat or Facebook Messenger apps. The instant process makes the customer happy and improves customer satisfaction. MasterCard has also introduced a chatbot specifically for customer payments.
A chatbot is just a specialized program that pretends to be human when it comes to having a conversation. More and more complex chatbots are developed and published every two months. So if you are interested in this then keep an eye out! You never know which latest development will cause a sensation.

Also Read: The Role and Importance of Technology in Business

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